Privacy Policy
Messaging Privacy Policy
1. Introduction
Brilliant Management is committed to protecting the privacy of tenants, property owners, vendors, and other stakeholders who communicate with us via text messaging, email, or other messaging platforms. This policy outlines how we collect, use, store, and protect personal information transmitted through these communication channels.
2. Information We Collect
When you communicate with us via text message, email, or other messaging platforms, we may collect:
Personal Information: Name, phone number, email address, and any other information voluntarily provided.
Message Content: Details related to property management, including maintenance requests, appointment confirmations, and general inquiries.
Technical Data: Device type, carrier information, and message timestamps for operational purposes.
3. How We Use Your Information
We use messaging communication to:
Respond to inquiries and service requests.
Send appointment reminders, lease updates, and urgent notifications.
Coordinate maintenance and property management services.
Provide important legal or policy updates.
Improve our customer service and operational efficiency.
4. Consent & Opt-Out Rights
By providing your contact information, you consent to receive messages from us related to property management services.
You may opt out of receiving messages at any time by replying "STOP" to text messages or following the opt-out instructions in emails.
Opting out of text messaging will not affect necessary communications required by law (e.g., legal notices).
5. Data Retention & Storage
Messages are retained for recordkeeping purposes as required by applicable laws and company policies.
Personal data is not shared with third parties except as required by law or with service providers assisting in property management.
6. Third-Party Messaging Services
We may use third-party messaging services (e.g., SMS providers, email platforms) to facilitate communication.
These providers are contractually required to maintain the confidentiality and security of your information.
7. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on our website or communicated via email.
Contact Information
For any questions regarding this policy, please contact:
Brilliant Management
5034 Allisonville Rd, Unit F, Indianapolis, IN 46205
+1 (317) 559 0830
support@brilliantindy.com